Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
5.8/10
Guest rating
Rooms
6.0
Location
8.0
Service
6.4
Dining
5.8
Guest reviews
5.8/10
based on 5 reviews
5.0
5.0/10 based on 121 reviews
Samuel
United States of America,
March
2025
5.6/10
I had a fulfilling stay at Murano Hotel, primarily due to its central location that made exploring Istanbul a breeze. The rooms were clean and well-equipped, but I encountered some issues with noise levels at night, which may affect light sleepers. The staff were friendly and helpful, but my experience was slightly marred by some difficulties related to breakfast arrangements. Overall, the hotel offered good value for its prime location.
Rooms
7.5
The room I stayed in was clean and offered basic amenities like a kettle and fridge, which were handy. I appreciated the sea view from my room, but the decor could use a refreshing touch. Additionally, the noise from the street was distracting at night.
Service
7.0
The staff were genuinely helpful; Pedro, in particular, stood out for his willingness to assist. My experience did hit a snag when it came to some breakfast issues, which left me feeling concerned about the promised refunds.
Location
9.0
The hotel's location is fantastic, right in the heart of Istanbul. With easy access to public transport, shopping, and vibrant local nightlife, it made my stay exciting and convenient.
Dining
5.0
While there is a small restaurant on-site, I wouldn't recommend adding breakfast based on my experience. I found the price unworthy for what was served, but it was easy to find dining options nearby given the central location.
Facilities
6.0
The hotel had adequate facilities, including a lift for convenience and free Wi-Fi, which I found essential for planning my days out. However, some maintenance is necessary to keep the spaces inviting.
Jon
United States of America,
November
2024
5.8/10
I had a pretty mixed experience at Murano Hotel. The central location is a major highlight, giving easy access to attractions like Taksim Square, but my room was noisy due to nearby clubs, making it hard to relax. While I found the staff friendly, there were definitely some issues with cleanliness and service that brought my overall experience down.
Rooms
6.0
The room I stayed in was simple but functional. However, the noise from the surrounding nightlife affected my comfort, and I expected better cleanliness when I arrived.
Service
6.0
Staff like Pedro were genuinely helpful and friendly, which made my stay more pleasant. However, there were definitely issues with how the front desk handled my booking.
Location
9.0
The location is fantastic, right in the heart of it all! I loved being close to the action and public transport for exploring Istanbul.
Dining
7.0
There was a restaurant on-site that added convenience, but I didn’t get to try the food, as I mostly ate out while soaking in the local culture.
Facilities
5.0
The hotel had basic facilities that met my needs, although things like towels and room cleanliness could use improvement.
Harold
United States of America,
November
2024
6.2/10
My stay at the Murano Hotel was a mixed bag. The location was fantastic, right in the heart of Gumbet, close to shops and nightlife. However, the room left much to be desired in terms of space and amenities.
Rooms
5.0
The room I stayed in was quite small with limited bathroom facilities. The wardrobe shook, and I could barely hang a shirt. Additionally, there was no minibar or coffee supplies, which I found disappointing.
Service
5.0
While the staff members were friendly, the reception experience was a bit chaotic. On one occasion, I found the receptionist sleeping and waited quite a while for assistance regarding breakfast.
Location
8.0
The hotel's location was truly its best feature. I had easy access to shops, restaurants, and public transport, which made exploring the city a breeze.
Dining
5.0
Breakfast was included in the price, but the restaurant seemed to be nonexistent during my stay. I had to go out for breakfast instead, which was quite disappointing.
Facilities
5.0
The hotel had basic facilities, which made my stay straightforward, though a bit simplistic. The lift was appreciated for going up and down with luggage.
David
United States of America,
October
2024
6.0/10
I appreciated the central location of the Murano Hotel, which was ideal for exploring Istanbul’s attractions. However, I encountered significant issues during my stay that overshadowed the positives, including an unresponsive breakfast service and room cleanliness concerns.
Rooms
5.0
The room I stayed in was quite small. with a washbasin resembling a beer mug in size. The wardrobe was shaky and only had a crooked plastic hanger. Overall, it left much to be desired.
Service
5.0
The service was disappointing. The receptionist seemed shocked when I inquired about breakfast and didn't provide any resolution. It was frustrating to have to navigate these issues during my stay.
Location
5.0
The location was definitely a plus. being close to shops and public transport made it easy to explore the city. It was lively and bustling, which I enjoyed.
Dining
5.0
Breakfast was included in my stay, yet the restaurant was closed when I went down, which was very disappointing. I had to go elsewhere to eat.
Facilities
5.0
Facilities were basic but functional. however, I did notice that the cleanliness could be improved, affecting my overall comfort.
Edward
United States of America,
October
2024
6.0/10
I had a good stay at Murano Hotel in Istanbul, particularly enjoying the central location and the friendliness of the staff, especially Pedro. However, the air conditioning in my room didn’t work well, making it uncomfortable at times. Despite this issue, the overall value for the price was reasonable.
Rooms
7.0
My room was clean upon arrival, but the air conditioning struggled to keep it cool. The bed was comfortable, although I found the blanket a bit small for two people.
Service
9.0
The staff, especially Pedro, were exceptionally helpful and friendly, enhancing my experience during the stay.
Location
9.5
The hotel’s central location was perfect for accessing Taksim Square and nearby attractions with ease, which I really appreciated.
Dining
7.5
I enjoyed having the convenience of an on-site restaurant, even if I didn't use it much during my brief stay.
Facilities
6.0
The basic amenities met my needs, including the presence of a lift for easy access, though the furnishings felt a bit dated.